Thank you very much for letting us know, Joseph, and for your comments!

UPDATE: THOMAS OTT FROM EMSISOFT CUSTOMER SERVICE WENT ABOVE AND BEYOND TO RESOLVE MY ISSUE. AND TO BE HONEST IT WAS MY MISTAKE THAT HE SPENT THE TIME AND EFFORT TO CORRECT, THANK YOU TOM AND EMSISOFT FOR A GREAT JOB. I’M HAPPY,

Hello Joseph,

I see that you have an open ticket with Thomas, where he gave a key and download instructions. Have you addressed or received that email? It was sent to you yesterday, possibly after you created this post. I believe this has already been addressed.

Let us know please via support@emsisoft.com if you did not receive the reply, or require further assistance on this.

I WAS TOLD THAT AFTER I RECEIVED MY REFUND AND LATER CHANGED MY MIND AFTER GETTING A GREAT DEAL ON GLASSWIRE TO CONTROL MY WINDOWS FIREWALL, AND WOULD OF COURSE PAY BACK THE REFUND, THAT I WAS NOT ABLE TO RECEIVE MY SUBSCRIPTION BACK.

I’M MUCH MORE COMFORTABLE WITH EMSISOFT AS LONG AS GLASSWIRE IS MONITORING MY WINDOWS FIREWALL.

I’M ASKING THAT MY REQUEST BE FORWARD TO: Christian Mairoll – Managing Director/Founder

I DOT SEE ANY REASON WHY I CAN NOT RETURN THE REFUND AND GET MY SUBSCRIPTION BACK.

THERE MUST BE SOMETHING YOU CAN DO TO MAKE THIS RIGHT

JOSEPH STAIANO

You are correct. Offering a choice between an extension or a partial refund is good business practice, which is exactly why we are offering it as you can see in the original announcement:

https://blog.emsisoft.com/2017/08/10/merging-emsisoft-internet-security-with-emsisoft-anti-malware/

Simply send your invoice number or license key to support@emsisoft.com and we will take care of it ASAP. Please keep in mind that we can only refund purchases made directly via our store.

Bullying is not nice get over it some antivirus products work together nicely relying on one is an invite for malware — shut down 1 product & the machine is yours MANY years of experience speaking here (45+ years in the industry )
lets talk turkey not rehetoric –your product can miss items while multi product approach catches more malware & the products I use DO Work & do NOT trip up each other up … spend the time to make it so & you will find a wider market for your products
NOW did NOT answer my ORIGINAL question — can you hive off/enable ONLY malware (back to the original unanswered question)!

Emsisoft Anti-Malware is a full-fledge antivirus and shouldn’t be used alongside other antiviruses or suites.
Using 2 antiviruses at same time isn’t recommended because it may lead to serious issues like crashing your system or making it unbootable.

Absolutely correct points.

Tests labs are like the weather shows, it is just an indication of a product capabilities in a given point in time, with given malware samples, in a given situation, with a given methodology.

A leading vendor in the security scene even decided to not participate anymore in a very popular test because the methodology used didn’t reflected how its product is supposed to be used by classic users. Doesn’t mean the said vendor has a bad product, it is quite good in fact.

My advice is to take those lab tests with a grain of salt, read carefully their methodologies (most ignored aspect by the readers) and consider the results as complementary informations and not as ultimate truth.

Note than most people (having safe habits) barely encounter more than a dozen malware in their whole life. So throwing hundreds of malware to a product isn’t really “realistic”.

Also about recommending or not a product, how will you base your argument if 3 tests give very high scores and 3 others very bad ones?
How will you decide? solely by the lab test’s results or by your own experience with the said product?