Hi Abdelraheem. Please visit https://id-ransomware.malwarehunterteam.com/ and follow the instructions to identify which ransomware you’ve been infected with.

Once you have the name, you can contact us on our forum: https://support.emsisoft.com/forum/83-ransomware-first-aid/

Please read the above article, it has everything you need, including a link on how to email us if you can’t find an answer

many thanks

Your computer may be infected, I recommend that at a minimum, you download & run a Full scan with the Emsisoft Emergency Kit ASAP.

As a 2nd option that may find more, you can always give Emsisoft Anti Malware or Internet Security a 30 day, no risk Trial w/out providing any financial data. If you like the software, as many subscribers does, Emsisoft is always offering promos (such as ‘3 for 1’ deals), though not to worry, one is not nagged daily. Yet if there’s 2-3 computers in the home (average is 2-3 for a couple), it’s a great deal.

Note that I’m not a paid salesman for Emsisoft, nor do I even use the link to give me extra days at the end of the subscription, though that’s a benefit also.

If nothing else, download EEK as noted at the top and cleanse your computer. There’s a reason why you’re getting these ‘fake’ notices. The only time that Microsoft will contact a customer is if a subscriber of Store Apps & maybe the current payment data needs to be updated, however that will be delivered by email and/or text message with one’s cell number on file. They’ll never ask to call saying your computer is ‘unsafe’, it’s a scam to get your money for nothing & will only lead to other scam calls/messages.

I also recommend that you reboot both your modem & router by unplugging each for a minute (modem first). This ‘flushes’ all data within each that lingers, some of which may be leftovers of these messages. I do it monthly to keep up my Internet speed.

Good Luck with cleaning up your computer & don’t give in to scammers!

Cat

Hi, Microsoft will NOT telephone you at any time you are just a number to their system and the phone numbers contacts etc. not in their system,

This cannot and will not happen the callers are a SCAM. they only want you to give them your bank details.

The callers often pretend to be support engineers, they are NOT do not give them any details.

Tell them nothing absolutely nothing other than not to call you back and hank up,

if they repeat call get an answering machine that will soon stop them.
Alexander Collins 67 years young..

Is it on any search browser? if no where does it usually pop, when your on your desktop? and tell me anything else about it

Do you know how to get rid of it?
Thanks,

don’t call that’s just a very common scam don’t worry. also is it on the internet then definitely don’t call. ask me if you need more information.

Hope this helped.

The OS is reinstallable as well as any software, precious & valuable files cannot be as easily reloaded, therefore the need to create full disk images often & make this a part of one’s security plan. It’s also best to keep at least the first & last three backup images, with today’s all time lows in 1 & even 2TB externals, no need to worry about space, these are compacted images, not a 1:1 clone of the drive. Example, using Macrium Reflect, one can create a backup image of a 120GB SSD that uses less than 30GB of drive space (assuming 75% full, the max any SSD should be holding).

I’ve seen backups save many folks memories, and in today’s world, we’ve got to get past the backup rate that’s still somewhere around the turn of the Millennium, as a percentage of users. Yes, many has a backup drive, yet how many uses these? I recommend Macrium Reflect free for those who cannot afford to pay for the software, some also uses EaseUS Todo, another popular choice. Either can also be used for cloning drives, and offers WinPE Media to backup outside of the Windows environment, as well as restore. Macrium also under ‘Other Tasks’ has an option to add the software to the boot menu, where one can boot straight into the software, it gets no faster nor easier.

And keep a known active anti malware software installed, Emsisoft Anti Malware is my choice, and has a dual scanning engine, to catch what some others misses. Give it a 30 day free trial w/out any obligation to purchase, chances are, one will love the software, everything is so easy to setup, and if one wants to perform a deep scan at bedtime, that’s OK, just select to shutdown after scanning & quarantining Malware & other threats.

Cat

If infected by ransom ware, my fix has been to log off. Log in again, clean the system with Reg Organiser and continue on. It has worked so far and maybe because Emsisoft has protected me from worse problems?

If I should be doing anything else to clear out any residual problems, please email me.

With thanks, I remain,

C. R. (Rick) HARDY